The second session of the IFA's Virtual Tech Expo Webinar Series, sponsored by FactorGenie, runs Thursday, August 20 from 11am to 12pm Pacific: More App Adoption, Less Work.
Client portals and mobile apps can cut phone calls and emails and improve the client experience — but only if clients actually use them. This session covers practical tactics for driving adoption and engagement: turning routine inquiries into self-service, reducing manual work for staff, and giving clients easy access to funding, credit, payment status, and account information.
The Panel
- Laura Branson — Vice President of Operations, Thunder Funding. Laura has spent six years leading operations at Thunder Funding and more than 16 in transportation, with a background as the company's Controller.
- James Bacon — VP & COO, Phoenix Capital Group. James has led Phoenix Capital Group's operations team for more than a decade.
- Alejandro "Alex" Nathan — President, 18 Wheel Funding. Alex has a factoring career of more than 20 years and founded 18 Wheel Funding in 2018 to focus entirely on transportation.
Sam Elitzer, FactorGenie's CEO, moderates the roundtable.
Registration
The webinar is free for IFA members and Ally members (not open to non-members). Register through the IFA event page.
The series opens August 13 with Maximizing Automation Without Losing Control and concludes August 27 with Using Credit Intel to Make Smart Decisions, Faster.