Privacy Policy

Effective Date: March 18, 2026

FactorGenie, LLC ("FactorGenie," "we," "us," or "our") operates the website factorgenie.com and related applications (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Service.

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

1. Information We Collect

1.1 Information You Provide to Us

We may collect information that you voluntarily provide when you register for an account, use our Service, or contact us, including:

• Name and business name
• Email address
• Phone number
• Job title and company role
• Account credentials (username and password)
• Any other information you choose to provide to us

1.2 Information Collected Automatically

When you access the Service, we may automatically collect certain information, including:

• IP address and general location data
• Browser type, operating system, and device information
• Pages visited, time spent on pages, and navigation paths
• Referring URL and search terms
• Date and time of access

1.3 Data Processed on Behalf of Our Customers

As a service provider to freight factoring companies, FactorGenie may process data that our customers upload or transmit through the Service, such as load documents, bills of lading, rate confirmations, and related freight transaction records. This data is processed solely on behalf of and at the direction of our customers. Our customers are responsible for ensuring that they have the appropriate legal basis for sharing such data with us.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve the Service
• To create and manage your account
• To process and complete transactions
• To send you technical notices, updates, security alerts, and support messages
• To respond to your comments, questions, and requests
• To monitor and analyze usage trends to improve user experience
• To detect, investigate, and prevent fraudulent transactions and other illegal activities
• To comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We may share information with third-party vendors who perform services on our behalf, such as hosting, analytics, and customer support. These providers are contractually obligated to use your information only as directed by us.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Protection of Rights: We may disclose information to protect the rights, property, or safety of FactorGenie, our users, or the public.
• With Your Consent: We may share information for any other purpose with your consent.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activity. Cookies are small data files stored on your device. We use:

• Essential Cookies: Required for the Service to function properly (e.g., session management and authentication).
• Analytics Cookies: Help us understand how visitors interact with the Service so we can improve it.

You can control cookies through your browser settings. Disabling certain cookies may limit your ability to use some features of the Service.

5. Data Security

We implement commercially reasonable technical and organizational measures to protect the information we collect and store. These measures include encryption in transit (TLS/SSL), access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. We may also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will delete or anonymize it in accordance with our data retention practices.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain exceptions.
• Opt-Out of Communications: You may unsubscribe from marketing emails by clicking the "unsubscribe" link in any email or by contacting us directly.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion, and the right to opt out of the sale of personal information. As noted above, we do not sell personal information. To exercise your California privacy rights, please contact us at the address below.

9. Third-Party Links

The Service may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

10. Children's Privacy

The Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

11. International Data Transfers

If you access the Service from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those of your country. By using the Service, you consent to this transfer.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: